Proof
Warranty terms, in full.
The word "warranty" is easy to print. These are the actual terms, including what is not covered, because that is the part every buyer should read and almost nobody publishes.
What is covered, and for how long
| Component | Term | Covers |
|---|---|---|
| Battery modules (LFP) | 10 years | Manufacturing defect and capacity retention per manufacturer schedule |
| Hybrid inverter | 10 years | Manufacturing defect in materials and workmanship |
| Off-grid inverters | 2 years | Manufacturing defect in materials and workmanship |
| Solar panels | 25 years performance | Output to 80 percent of rated capacity, per manufacturer schedule |
| Mounting and racking | 10 years | Structural integrity and corrosion |
| Our installation workmanship | 24 months | Cabling, terminations, mounting, commissioning and configuration |
What voids it
- Work carried out on the system by anyone we have not authorised.
- Physical damage, water ingress through an opened enclosure, or lightning strike without surge protection installed.
- Operating outside the published environmental limits, including enclosing the inverter without the specified clearance.
- Connecting a battery, panel or generator we did not supply or approve, without written sign-off.
- Non-payment on a Power-as-a-Service or Lease-to-Own agreement, which suspends cover until the account is current.
Who services it
Our own engineers, not a subcontracted call-out. On Power-as-a-Service and Lease-to-Own, scheduled maintenance and remote monitoring are included for the full term. On full purchase, the first two service visits are included and after that an annual contract is optional.
If the manufacturer leaves Nigeria
Warranty obligations on components we supplied transfer to us as the authorised partner for the remainder of the term. This is written into our supply agreement rather than promised verbally. It is worth asking every vendor you speak to the same question, and asking to see it in writing.
Already installed?
Register your warranty
Send the serial, your invoice and a photo of the installed unit. We add it to your record and confirm by message.